Shipping + Returns
HOW DO I SET UP A TRADE ACCOUNT?
Please contact firstname.lastname@example.org or 805-570-7243
HOW DO I PLACE AN ORDER?
Please contact us directly for all orders / inquiries:
We offer the best pricing and trade discounts in direct contact.
our email address is: email@example.com
our phone number is (805)570-7243
All orders require a 50% non-refundable deposit. Prices may be subject to change without notice. Lead times begin with receipt of payment and finalization of order details. Products ship when the balance due is paid in full. In-stock purchases ship within 1-2 weeks unless otherwise noted.
We offer limited customization within our line of furniture. Quotes for custom inquiries typically take 1 - 3 business days to procure, and are subject to up-charges based on size, configuration, and finish. Custom finish samples are provided after order placement and are typically available to ship/pick-up 2-4 weeks from receipt of deposit. Lead times on custom orders begin when all details have been approved.
We put the utmost care into making each of our products. All of our finishes are hand applied, and some of our metals are unsealed. Sealed metals will not change in appearance overtime. Unsealed metals will patina and therefore change with time. These “live” metal finishes will pick up traces of the life lived around them - oxygen, water, oils, and fingerprints will cause changes in the coloration of unsealed metal surfaces making each piece unique overtime. Natural materials such as stone, leather, hair-on-hide, and wood have unique characteristics and may therefore vary from what is represented on our website or in our photography.
We are happy to provide samples of any of our standard finishes, but ask that they be returned to us in the pre-paid envelope provided. In certain cases we may require a credit card to be kept on file prior to sample shipment. Custom samples will be provided upon request and subsequent to order placement.
Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the defective component/item. We cannot be held responsible for the following: changes / patina to the surface of unsealed metals, damaged caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents, and stains.
If upon receiving your new item you discover a defect, please contact us immediately and we will work with you to fix the problem. Damages must be documented and reported within 48 hours of receipt. We cannot be held responsible for damages report after the 48 hour window. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed. If you are not happy with your purchase for other reasons, please let us know why. We stand behind all our products and will work with you to determine the best solution.
We ship world-wide and are happy to arrange shipment on your behalf with our preferred carrier. Long distance delivery costs must be determined by quote and may take up to two business days to procure. Should you prefer to arrange your own shipment, we are happy to have items unwrapped and available for pick-up at our Brooklyn, NY 11232 location. All merchandise must be paid in full prior to pick-up or shipment. Finished merchandise can be stored with our company for up to 14 days after its completion; beyond that timeframe it will be sent to an offsite storage facility where storage fees will incur.
Our lead times vary depending on product, and are generally between 6 - 16 weeks. Please contact us for information specific to your item(s) of interest. Lead times begin with receipt of payment and finalization of order details.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payment by check, ACH transfer, and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.
WHAT IS YOUR RETURN POLICY?
Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.